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HVAC Service Dispatcher/Coordinator (Mid Suffolk County)

compensation: We offer competitive salary, health & dental insurance, 401K plan, holidays and generous bonus.
employment type: full-time
job title: HVAC Service Dispatcher/Coordinator
Dispatcher for HVAC Service Company.
Dispatcher is responsible for handling service calls and scheduling for service requests.
Schedules and dispatches workers as requests are received.

Duties/Responsibilities:
• Receive, process, and prioritize all incoming HVAC service call requests.
• Log all work orders into software system.
• Dispatch work orders to the field techs based upon priority.
• Maintain technician’s daily schedules and dispatch (5+) technicians.
• Maintain on-call schedule
• Provide direction to technicians for operational and functional duties
• Maintain customer database; maintain pending work file for regular follow-up.
• Monitor status of all uncommitted service repairs.
• Keep customers appraised as to company schedule and requested lead times.
• Receive & review completed work orders from field techs.
• Set up job files for all HVAC work orders.
• Solicit feedback from customers in relation to service received
Qualification Requirements:
• One year of college/technical school; and /or two years related experience/training in the HVAC industry and/or related Service Industry business experience.
• Team player who works and communicates well with people at all levels.
• Expert level of verbal and written communication and interpersonal skills with ability to speak clearly.
• Persuasively in positive or negative situations with tact, diplomacy, influence and sensitivity.
• Demonstrate phone and e-mail etiquette
• Ability to multi-task
• Ability to use significant independent judgment

  • Principals only. Recruiters, please don't contact this job poster.

post id: 7758620438

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