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Office Manager/Secretary (Setauket)

All Island Mechanical

3250 Nesconset Hwy
compensation: $18-28 an hour, experience dependent
employment type: full-time
job title: Office Manager/Secretary
All Island Mechanical is a family owned Air Conditioning, Heating, Plumbing, and Electrical company located in Setauket on Long Island. We are looking for an office manager/secretary to establish and manage daily schedules for field technicians, handle customer service inquiries, coordinate and execute equipment commissioning, among other tasks. We are requesting someone who is familiar with and has experience utilizing Housecall Pro.

Responsibilities:
(Includes, but not limited to)
• Manage technical support process for new and existing customers
• Communicate with customers systematically to provide status updates on service/startup and open issues
• Liaise with field technicians (direct reports to this position) on a constant basis to accommodate customer requests, ensuring service issues are adequately resolved and startups completed per required schedules
• Provide phone technical support for customers
• Track/follow-up on open issues.

Qualifications/Requirements:
• Experience with Housecall Pro
• Prior experience with managing service or field technicians preferred; relevant experience will be considered.
• Knowledge and background in HVAC, Plumbing, and Electric systems, operations and functions are helpful.

Skills:
• Hardworking and responsible
• Ability to follow through
• Excellent customer service and ability to resolve customer issues
• Good organizer with problem solving capabilities
• Presentation, verbal communication and computer skills
• Show initiative and have good attitude
• Must be able to work well with others
• Working knowledge of Housecall Pro, Excel
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7758456412

posted:

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