We are seeking a highly motivated, detail-oriented Auto Damage Estimator & Shop Manager to join our growing team. This role combines collision estimating, insurance coordination, customer service, and shop operations management.
The ideal candidate is someone who can write accurate estimates, close jobs, manage workflow, and deliver an exceptional customer experience from intake to delivery.
Key Responsibilities
Estimating & Insurance Handling
Write accurate, insurance-compliant estimates using CCC ONE (or similar)
Communicate with insurance adjusters for approvals, supplements, and negotiations
Identify all visible and potential hidden damages
Manage supplements to ensure full repair coverage
Understand and apply NY Regulation 64, total loss thresholds, and claim procedures
Customer Experience & Sales
Greet customers and guide them through the repair process
Explain repairs, timelines, deductibles, and insurance procedures clearly
Convert walk-ins and leads into repair jobs
Provide consistent updates to customers throughout the repair process
Handle objections and maintain high customer satisfaction
Shop Management & Operations
Manage daily shop workflow and production schedule
Coordinate with technicians, painters, and parts vendors
Ensure repairs are completed efficiently and to quality standards
Monitor cycle time, efficiency, and delivery deadlines
Perform final quality control checks before vehicle delivery
Parts & Vendor Coordination
Order and track parts (OEM, aftermarket, LKQ)
Handle returns, core credits, and price matching
Build and maintain relationships with vendors and dealerships
Administrative & Business Duties
Track jobs, supplements, and repair status
Maintain organized work files and documentation
Assist in hitting monthly sales and revenue targets
Support marketing efforts and referral relationships
Qualifications
Experience in collision estimating and/or body shop management (required)
Strong knowledge of insurance claims (first-party & third-party)
Familiarity with CCC ONE or estimating software
Understanding of repair procedures and vehicle construction
Excellent communication, negotiation, and sales skills
Ability to multitask in a fast-paced environment
Preferred Traits (THIS is what makes someone successful here)
Hungry, driven, and money-motivated
Strong leadership mindset
Problem solver who takes ownership
Organized and detail-oriented
Customer-first mentality
Ability to handle pressure and high volume
can speak spanish
Principals only. Recruiters, please don't contact this job poster.