My name is Joseph DeJesus, a bilingual (English/Spanish) customer service and sales professional with over 20 years of experience leading and inspiring teams in both call center and client-facing environments. I bring proven strengths in performance management, public speaking, and team motivation, and have successfully directed large-scale operations for organizations such as Big Brothers Big Sisters of Long Island and College Hunks Hauling Junk & Moving. Recognized for my leadership, organization, and dedication to helping others grow, I’m committed to delivering exceptional service, measurable results, and a culture of excellence wherever I work.
Please see my resume below,
JOSEPH W DEJESUS
OBJECTIVE
Leveraging 20+ years of expertise to empower others in mastering sales and customer service, driving company success and profitability.
SKILLS
• Fluent in both English and Spanish.
• The ability to multitask and remain organized, at high levels, sets me apart from the average candidate.
• Specializing in sales and customer service in a call center environment.
• Public speaking with a passion for motivating and helping others.
• Computer and tech savvy with familiarities in multiple computer programs.
EXPERIENCE
SCHEDULING AGENT • MEDICAL ANSWERING SERVICE • 2024 – 2025
Answer phone calls from Medicaid enrollees and assist them in scheduling their transportation to and from medical appointments. I did customer service and answered questions.
CUSTOMER SERVICE SUPERVISOR • BIG BROTHERS BIG SISTERS OF LONG ISLAND • 2021 – 2023
Oversee the inbound and outbound call centers. Motivating the staff, creating incentives, monitoring stats and running an automated dial system are some of the tasks that are done daily in this position.
SALES/LOYALTY CENTER MANAGER • COLLEGE HUNKS HAULING JUNK & MOVING • 2018 – 2021
Analyze call center metrics, service levels and other performance indicators and recommend initiatives to improve service levels, the work environment and to reduce expenses. Significantly reduced data errors and bolstered call intake and productivity.
EDUCATION
HONORS DIPLOMA • CENTRAL ISLIP SENIOR HIGH SCHOOL
President of the student government, member wrestling team and band.
Principals only. Recruiters, please don't contact this poster.