Hi, my name is Sabrina and I am desperately searching for a full-time job somewhere in the Levittown Bethpage hicksville East Meadow area. I do Uber to work every day however it never affects my job. I’m always 10 minutes early for work every day. I can start as soon as possible I’m very outgoing and a quick learner and a hard worker. I’m pretty open to the genre of job. It just must be full-time and like I said close by below I have pasted my résumé. Unfortunately, my screenshot button is not working at the moment. I apologize please feel free to reach out if you have anything available because I’m desperate right now. Thank you so much.
SABRINA CROCKETT
• show contact info
• 121 farmedge rd,
Levittown, NY 11756
CALL CENTER REPRESENTATIVE
Summary: • Attended Hunter Business School since January 2023 for Medical Office Administration (MOA)
• Medical Billing And Coding
• EMR EHR -studied & very informative and knowledgeable course solely on the importance, the
convenience, & most of all the difference.
• CPT, ICD-10-PCS, ICD-10-CM, HCPCS -(^^experience coding using these books)
• HIPAA -all of the rights as a patient
• OCTOBER 2,2022 "Customer Service Fundamental's " certificate course completion from Coursera
program
• 12 years customer service, building a great rapport with clients so they trust & feel comfortable
working with our company
• 12 years phones, front desk, returning calls & emails, as well as booking appointments
• sales 5 years including telemarketing
• team player, friendly/easy to work with- however I do possess leadership skills & I am always looking
to learn more & perfect my skills, as well, be a great asset to the company
I am a hard worker and make sure all of my work is complete. I am always early to arrive at work and dedicated to my job and duties.
PROFESSIONAL EXPERIENCE
The Woman's Health Pavilion, Levittown, NY US Apr 2024 to Apr 2025
Call Center Representative
• Assisted patients with booking appointments such as OB patients time sensitive testing and sonograms
• Assisted patients booking appointments for infections, surgical consultations, birth control,
consultations, scheduled bloodwork, testing such as hormonal, bloodwork STD testing
• Schedule insertions for IUDs and implants
• Scheduled post operative appointments
• Assisted patient with getting their medication refills, updating their pharmacies and having it sent over
• Scheduled appointments for hormone replacement therapy, such as pellet inserts
• Collected payments owed balances owed from the patients
• Verified insurance and updated patient's benefits charts
• Registered new patients creating their facesheets and made sure we were par with the patients insurance
• Communicated messages between patients and providers regarding pressing issues
• Managed all voicemails for 7 offices and returned all calls
• Called patients the day before appointments for confirmations
• Updated EHR chart notes noted by providers after every encounter
• Updated Excel spreadsheets with all incoming email inquiries, placed patients on the appropriate waitlist for surgical consultations with specific Drs and other procedures.
Stony North Suffolk Cardiologist-East Setauket, NY US Feb 2023 to Jan 2024
Call Center Customer Service Representative
• Direct calls to proper departments
• Create new patient facesheets
• Obtain and enter patient demographics
• Obtain the patient's current insurance
• Document any current symptoms the patient may be experiencing, document all notes for the doctor
• If the patient is experiencing active certain symptoms, send them to triage to speak with a nurse, and if they're
out of medication direct them to the RX line for refill assistance
• Schedule patient's Echoes, Cardiograms, Bubble Studies,Stress Test Lexi Scan, Myos, Treadmill,
Abdominal Ultrasound
• Must be able to quickly determine if it is emergency and take necessary action to get the patient the best care
• Must be able to think in the moment
• Customer service skills
Doctor's Review Service, Massapequa, NY US Jan 2019 to Dec 2022
Data Entry/Processor
• ICE, FMSCA, FAA, HHS, FRA, CPS, courts and probations as well as many more agencies.
• processed the chains of custody sent over from the lab, adding the drug levels
• Phones/emails/Scan/Customer Service
• Requested Affidavits and prescription verifications
Processed both Federal and non federal chains of custody and scanned them into appropriate file
Sorted all the mail (chains of custodies) into Fredeal and non federal files and then processed them and documented any notes from the lab that had written on the form.
PROFESSIONAL CREDENTIALS
Studies - Hunter Business School
Entry in Medical Office Administrator (MOA) Medical Billing and Coding - Diploma
January 2023 to July 2023
Graduated High school JFK June 2006
Graduated Joseph Barry Tech BOCES for Graphic Design and was awarded Student Ambassador 2006-2006
Received High Honors every quarter and Merrit Award for perfect attendance 2005-2006
Skills- EHR \ Phone etiquette| 12 years customer service in various industries, such as telemarketing sales, both face-to-face, and over the phone retail waitressing patient care | can Work multi line phones | time/ multitasking /collected payments from patients owed also have experience operating cashier registers / excel / Microsoft Word / google workplace /outgoing, learns quickly and able to adapt a change, especially working in a fast pace environment /schedule an patients with time, sensitive appointments for different testing surgical clearance, postop appointments, and made sure their insurance was up-to-date by verifying it also made sure patient pharmacy was up-to-date in case their meds did not get sent over and then I made sure that they got sent over / awesome managed to work our texting app for assisting patients throughout the day while answering phone calls for all seven offices and returning and assisting patients that left messages for all seven offices / time management/ detailed orientation / created patients charts also created their face sheet where I entered all of their demographics. I work very details. I would document everything that took place with each person every time I spoke with them this way the next person that gets them on the phone can be brought up to speed with what’s been going on with this patient and so the patient does not have to keep repeating themselves.
Medical Terminology | Microsoft Office | EMR Knowledge | Team Work | Administrative Procedures | Typing | Google Workspace | Problem-solving | Client Scheduling | QuickBooks | Internet Search | ICD 10 Coding| Medical Billing| MOSS| HPCS