compensation: Based on exp employment type: full-time
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"Wired for YOUR Success!"
Tri Wire Engineering Solutions, Inc. is currently searching for an experienced Field Supervisor for the Long Island, NY area. The Field Supervisor position is a true leadership position. Field Supervisor’s are responsible for managing, coaching and counseling field technicians in all facets of installations and job performance. A strong Field Supervisor must possess superior integrity and dynamic leadership skills to maintain a trusting employee relationship will all technicians within the field. The ideal candidate will have a proven history of being a catalyst player with endless opportunities to grow, learn and improve individually and as a part of a team. This position demands high accountability and high expectations from the beginning.
EDUCATION AND BACKGROUND:
•High School diploma or equivalent
•3-4 years’ work experience
•Proficiency in MS Office -- Word, Power Point, Excel
•Excellent organization and time management skills
•Knowledge of all aspects of CATV operations as defined by performance and maintenance of equipment and electronics operating parameters
•Be the owner of all (KPI) key performance indicators (trouble call to new install, customer satisfaction survey, missed/late, completion, productivity, QC rates, disconnects in error, audit h/p and conversion rates) for all personnel to support best in class customer service and achieve new subscriber target.
•Manage key components of workflow review and problem solving with a goal of maximizing the effectiveness of the outsourced partners by preparing and accounting for activities which impact our customers. Ensure that all field personnel are properly trained in all products as well as methods and procedures. Gather business critical and customer impacting information.
•Demonstrate excellent leadership abilities working in a fast-paced, constantly changing environment while maintaining a high level of employee satisfaction.
•Professional appearance and attitude; shows a strong ability to multi-task.
•Works well with others as well as independently.
•Excellent analytical skills, proven communication skills, problem solving aptitude, trouble-shooting, and organizational skills are all required for this position.
•Maintain records as required by system, regional, and corporate offices
•Perform other duties as requested by Manager
TriWire Engineering Solutions Inc. is proud to offer an array of benefits to all full-time employees. Some of these benefits include:
•Employee Stock Ownership Plan (ESOP)
•Health and Dental coverage
•Vision Discount Plan
•401K Retirement Plan
•Personal Time Off
•Personal Own Vehicle Incentives
•Exercise Reimbursement program
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